Blank Images

Hi!

For some reason, my photos for my new release today are blank/black. I have reloaded the photos, but I can’t seem to fix it. Can you please help?!

It’s called Interstellar Scarf.

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Hi Tegan! First of all - congrats on the new pattern - it’s a beautiful design!

We’re looking into this for you.

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It should be fine now! There was something wrong with the actual images. We’ll look further into this so we can recommend what to do in the future and how we can avoid this. In any case, we’ve fixed it for you. :purple_heart:

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Thank you so much! I really appreciate it :smiling_face_with_three_hearts:

If it helps, the photos were HEIC format from my iPhone, but I screenshot them. Most platforms don’t accept HEIC format.

Hopefully that will help :slight_smile:

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