Help with a purchased pattern

I bought a pattern awhile back but it doesnt let me open it. Do i need to re-purchase it since its been probably a year ago i bought the first time?

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It won’t open when you click ‘ribblr it’?

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That’s strange, are you sure you bought it with the same account?

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Yes i shouldnt have any other accounts on here

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Nope :cry:

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Tagging @Ribblr

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We can’t locate any purchase on your account. If you wish to discuss this in private please send us a private message. You should receive an email confirmation for every purchase - if you can locate that please check that it’s the same email in case you had an old account.

We’re here to help!

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We investigated this issue further and found out you have another account on Ribblr. You purchased a pattern in January this year using the other account.
Check your DMs for further details.

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