How come i dont get acess to my shop on the iPad?

Support 🖐️
1

HI I need help! So on the Ipad when I click on my shop it goes to the ribblr shop.

14 Likes
2

I’m on my iPad and when I click on your shop it goes to your shop, not Ribblr’s shop. So not sure what is going on. Outside of rebooting your iPad and trying again or try again on a different device not sure what to suggest

@Ribblr ?

5 Likes
3

I don’t know how to fix it, but the same thing happens on my phone.

5 Likes
4

Try again and reloading Ribblr and restarting your ipad (i don’t have this problem and im also on ipad.)

4 Likes
5

Or maybe login out then back in

4 Likes
6

Please log out and log back in on your iPad. If the issue persists, please contact us via a private message or a DM.

3 Likes
7

Maybe it’s because you have your account on 2 devices?

3 Likes
8

Next time that it happens again post screenshots , this will hopefully help us see what’s happening

2 Likes
9

how do u take a screenshot of that? like i cant take a screenshot of accesing my shop

2 Likes
10

on the ribblr account?

2 Likes
11

Please take a short video demonstrating the issue and email to support@ribblr.com

3 Likes
12

uh how do i make a video?

1 Like
13

You should be able to screen record your device (if you don’t know how, google it)

14

Here’s the screen shot

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IMG_19602160×1355 141 KB

1 Like
15

Ribblr said to email them a VIDEO (aka screen recording)

16

Just log in and out

17

I can’t see @Ribblr shop.