I searched for this topic but I didn’t see anything about it.
I often see in some crochet groups that people are struggling to understand a pattern and they would like to reach out to the designers to have some clarification, but actually they can’t and the result is that they have to take a screenshot, share part of the pattern to ask for help in the group.
I actually searched as well using the “view as customer” option, I didn’t find anywhere for them to message us designers.
Not only I would love to help someone stuck on my patterns, but also if there is a mistake they found out I would love to have the possibility to correct it.
Is there any way for a customer to contact the designer?
So if you are asking if you can message a designer for help you can! You can either choose to do a personal chat or personal message. You just ask them what’s needed but if they don’t reply, I recommend asking someone in the Ribblr chat or community.
There’s multiple ways to contact the designer!
The quickest would be to hit this button on the pattern. It automatically writes that you need help with the pattern!
I’m a designer so I don’t personally need to contact another designer, but a person in a crochet group said they didn’t find a way to contact the designer and actually I don’t see a way either. But all I see it’s from a designer perspective so I can’t see from a customer perspective. I can see the public chat, but not the private one (again from a customer perspective). It would be easier to have a button in the design with written “contact the designer” or something similar.
Yeees, that’s what I was searching for, but, as designer, I couldn’t see it. I will recommend that to the person on that group.
Thank you so much!
Another way, inside the pattern itself is a box with a question mark. Click on it and one thing it says is contact designer. First picture shows the view on my phone, and the other on my laptop. Far right on both, bottom edge on phone, top on laptop.
Hi, when you look in the pattern there should be a button that looks like a speech bubble in the top left. If you click on it there is an option to contact the designer.
Hope this helps!