Missing Testing Pattern

JayDeeDee · February 18, 2023, 3:51pm

I was selected to test a pattern and the designer sent it yesterday. I never received it and they tried again but it still wouldn’t show. This morning when I looked it was there but then Ribblr shut down and when I came back it was gone. I’ve tried closing app and shutting my phone down to no avail. Please help!

Ribblr · February 18, 2023, 4:11pm

You need to reach out to the designer to make sure they’ve agreed your name on the shop manager

JayDeeDee · February 18, 2023, 4:15pm

They said I’m on their list

Ribblr · February 18, 2023, 4:17pm

Thanks! Did you check your testing tab?

JayDeeDee · February 18, 2023, 4:20pm

Yes, multiple times.

ArtsAndNaps · February 18, 2023, 4:44pm

Is it possible that they accidentally gifted you the pattern? I’ve tested patterns where it’s not on the testing tab since they gifted it to me so it’ll show up in your patterns

JayDeeDee · February 18, 2023, 4:48pm

I’ve looked in both areas. And I just received another testing pattern and that one showed up

anon5108995 · February 18, 2023, 4:58pm

This happened to me once that I had a Tester that wasn’t getting my pattern. I removed them, logged out, logged back in and then it went through.

stitchedwithhope · February 18, 2023, 5:00pm

I don’t know if it’s limited to 4 or not. But I deleted one that I finished testing, refreshed and then my new one showed up. Worth a try

anon5108995 · February 18, 2023, 5:25pm

Curious
Maybe it’s possible that the coding that was put in place for the halt of free gifting is conflicting with the testing program

Saoirse78 · February 18, 2023, 5:29pm

Is it still not showing up for you?

JayDeeDee · February 18, 2023, 5:36pm

Nope not yet. @anon5108995 suggested deleting me, restarting and then selecting again?

Saoirse78 · February 18, 2023, 5:38pm

Yeah ill try that again now

anon5108995 · February 18, 2023, 6:39pm

Did it finally work?

JayDeeDee · February 18, 2023, 6:48pm

No still nothing

anon5108995 · February 18, 2023, 6:53pm

That stinks

Ribblr · February 18, 2023, 6:57pm

Can you please send us a private message and have the designer send us a screenshot too?

anon5108995 · February 18, 2023, 7:15pm

It might help narrow it down for you guys, but I just sent a test pattern to @jaydeedee and it showed up on their end. I’m on app on Android, because you always seem to ask

oavi · February 19, 2023, 7:59am

Hi,
The issue is with the pattern itself, and this is why it is not showing.
Cover images of this pattern are not supported (iphone proprietary “HEIC” format), which automatically removes it from any or our lists.
We have contacted the designer, instructing them to replace cover (or remove them at this testing stage).
Best,
Avi, Tech Team

JayDeeDee · February 19, 2023, 2:35pm

Thank you very much for all your help!