The question - Would I be wrong to ask them to just send what they have done or ask for my money back?
The Problem - I had placed a custom order for a few things (safety eyes, felt eyes etc.) for my market on the 29th. I placed this order in July, they asked me when I needed it by and I said early October. Just so they have enough time and donāt have to rush. They said ok so I placed the order. When October came they couldnāt tell me a time frame for when my order would be ready.
They said I would get it before my market.
Itās Now November
NOW HERE IS THE ISSUEā¦
They are having a family matter thingy and are taking time off. would I be wrong to ask them to just send what they have done or ask for my money back? Because I need to finish my market prep.
Maybe first ask if they get to it asap, how soon could you receive your package, and how much theyāve prepped, then you can try to persuade them to either send it partially (what theyāve got and then the rest) or wait for the full package, if theyāre quick enough.
If they canāt, you have the full right of a cash-back unless itās specified anywhere in the terms and conditions (always good to check for such details before ordering). Usually they either give you a time limit up to when you can cancel an orderā¦
Also I suggest you check possible alternatives (other stores, providersā¦) if they canāt do anything about it / would be too late. You might even get a cheaper option!
Write formally and respectfully, people are way more likely to cooperate if theyre addressed politely and respectfully (psychologyā¦)
I have asked how much they have gotten done but they never answered the question. I last heard from them over a week ago. They are dealing with a family loss and they stated they donāt want to be bothered on social media but never contacted me.
My inventory just got cut down by alot because I now need to order from Amazon.
That is a tough one. You gave plenty of time for the order to be completed, even before the break for family matters.
I think i would politely ask maybe for the finished items and refund for the rest? i donāt personally think it would be wrong to do so. Seeing as they didnt complete it in the alotted time before this, and now are under stress from the personal things. I wouldnāt hold it to them to complete any time soon, and it may somewhat be a relief for the both of you that way.
Ok thank you. I didnāt know how to go about this. I placed the order because they said they would have it done. But a part of me feels like they didnāt start until October
That is bad practice for sure then the break turns it into a whole situation. Im sorry your dealing with it! Iām not sure on the reply iād give it maybe a week? Though i do hope it can be resolved before your market.
No you are no AH for that. What you also can do is ask for what they have now to send already and the rest later? I dont know how much they had to buy themself for your custom order but just asking/telling them that you know it is hard but you are also depending on these items for your shop. So just ask what can be donne
I would ask to get the items they have finished and either ask for the orher products later or ask for your money back, they might not react now due to the family matter, but this way you prevent any confusion later on (discussions like āyou did not mention snything earlierā¦ā)
Personally, I would ask for a refund. In your situation, you gave them plenty of time to fulfill your order. Unless otherwise said in the terms and conditions, you are entitled to getting your money back. Hope this helps:)
Also they sent me a message in September saying my order will ship that week then it was silence. Iām still waiting to hear back if not I talked to square and my bank. I will only be able to get part of the order back
So I still havenāt heard back. I spoke with my bank and I spoke with square customer service and I could dispute it but Iām going to have to do it within a day or two they said which means I had to tell her if I donāt hear back by tomorrow morning Iām going to have to dispute everything Iāll be able to get back a portion of it but not the full amount
- Would I be wrong to ask them to just send what they have done or ask for my money back?
then the break turns it into a whole situation. Im sorry your dealing with it! Iām not sure on the reply 
iād give it maybe a week? Though i do hope it can be resolved before your market.