Where is the pattern I purchased?

I’ve just purchased a pattern and can’t find it. It was the Rosemary top by Stitched by Emma.

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Hi there
If you click the diamond icon it should take you to your library. Your pattern should be in the “my patterns” tab
If it is not, check back and we’ll try to get more assistance :blush:

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It’s not there. I have two free patterns showing but nothing else. I may have purchased the top without having logged in - if that is possible I would suggest that is a bug that needs fixing. I purchased the Rosemary top pattern and video by Stitched by Emma.

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Well that is unusual, let’s see if @Ribblr can track that down for you

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Thanks

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While you wait, you can also try making sure it didn’t go to your archive tab.

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Hey @RuthieB we’re here to help!

The only way to purchase a pattern without being logged in is to gift it to someone. In which case you have to add their email or username. Do you know if you gifted it to someone or did you get any confirmation emails that you can provide to us?

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I have investigated. I purchased it while not logged in so that’s why it’s not showing. I’m super confused by your app which I’m finding deeply unintuitive so if you put the pattern in my pattern library at least it’s in the right place for me to find again.

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Hi @RuthieB - sorry you are not finding Ribblr intuitive.

The app works in a way where everything is personalized for your account. If you are not logged in the system has no way of knowing who you are and what you have purchased. As mentioned, you can purchase a pattern without logging in but only if you gift it to someone. Can you recall if that’s what you did? It’s a pretty specific process, you have to click the gift icon, add a username/email, a gift note, and only then go through a checkout process.
Unless you have purchased it elsewhere perhaps?

On our end we can only see the patterns we’ve gifted you when you joined on your library.

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