why can't i access my shop on other devices??

[shrimpybrimpy]

i mainly use (and prefer to use) Ribblr on my macbook, but i use my phone when i’m not at home/don’t have access to my macbook.

i’ve noticed that when using ribblr on my phone, i can do everything (answer to DMs, apply for tester calls, wishlist patterns, etc) EXCEPT view my shop as the owner.

whenever i click on “my shop” it shows it as though i’m a visitor. it doesn’t let me upload a header/picture, edit my shop bio, gift my patterns to testers or see my drafts/patterns in testing, etc.

• my macbook and my iphone ARE connected, and have been since early August 2024.
• i use ribblr on the website, not the app
• i CAN edit my profile, just not my shop
• i’m logged in to this account on both devices

has this happened to anyone else?? how do i fix it??

[cuteascapybaras]

I actually have no idea…

[Karametra]

Tagging @Ribblr

[Bobacat123]

I think it might be a promblem with your phone

[lolocloud]

I have the same problem! I manly use my iPad but if I use my MacBook I can’t edit my shop. If it click on the shop icon it just takes me to the ribblr shop instead of mine.

[shrimpybrimpy]

oh same!! when i first saw the shop logo i was like YIPPEE but then it took me to Ribblr Free Patterns

[BoxOfDonuts]

Try logging out then logging back in?
And if that works you can mark my post as solved

[Ribblr]

Please try to log out/log back in on your phone.

[HookedByMarilyn]

I was thinking of checking for a Ribblr update in the play store.

[CrochetCutesyCreations]

I have no idea, sorry

[shrimpybrimpy]

okie, i’ll try that!

[TheRandomCrocheter]

Have u seen this “Done.” thingy? Press that and you will not be seen looking into ur shop as a customer

[shrimpybrimpy]

on my phone, i don’t have that OR the “view as customer” thing

[Ribblr]

Can you share a screenshot?

[TheRandomCrocheter]

Oh…

[TheRandomCrocheter]

Same on my iPad. I also usually use a MacBook

[shrimpybrimpy]

after going on to community > my profile > my shop, it looks like this:

and this is how it looks on the “normal” ribblr page (not community):

and on “community”, the shop icon is here:

but clicking on it takes me to RIbblr Free Patterns

[TheRandomCrocheter]

Oh. Hmmm.
Maybe click on the three line bar thing

[shrimpybrimpy]

hello!! the first time i logged out and logged back in, it didn’t work, but i tried again just now and it did work!! thank you all so much for your help!! <33

[BoxOfDonuts]

@trust_level_4 this has been solved so you can close it