free patterns unavailable after 24 hour wait

Can anyone help me with this issue i am having? I downloaded my 5 free patterns a day about 4 days ago and ever since the message still pops up that i cant get any more free patterns. The same message has been popping up for the past 4 days making it impossible to download any free patterns even after waiting well past the 24 hour wait time.
Thanks in advance!

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Mine took longer than I thought, but not 4 days, maybe 2. I was wondering if it was because of a bundle that took the place of another day. Make sense? Not sure though.

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Hi! And welcome to the community!
The usual wait is of 24hrs, so 4 days seems like a long wait, sorr you are having this issue :frowning:
Have you received any gifts by any chance?

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I have been having this problem as well. Last free pattern I was able to get was Saturday :confused:

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No i have not recieves any gifts…and also i noticed in the chats that others are experiencing similar situations.

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Hmm, that’s really strange, you should definitely be able to get your free patterns after 24 hours from the last free pattern you got, this is probably a glitch @Ribblr should be able to help, also congrats on your first post in the community!

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@JeniSparkles Thanks for reporting. We located the issue, this is an issue specific to our latest bundle release (a week ago) which only affects less than 1% of our users - nonetheless we understand the frustration and we’re on it :muscle: We estimate a fix for these accounts will be released in the next 48 hours, hopefully sooner.

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:blush: thanks!

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Just an update from our engineers - this has been fixed a few hours ago. If you run into any more issues please let us know!

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