I keep getting logged out

Support 🖐️
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1

Every time I leave the website on a community page, it logs me out of the website and makes me refresh. IT’S RLLY ANNOYING!!! Any idea why?

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2

It’s possible you have your browser settings clearing the cache/cookies when you close things. That would probably log you out. Try checking your browser settings to see if that’s on

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3

I tried that-nope… btw I love ur PFP.

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Thanks! Pattern is in testing :heart_eyes:

Wish I had another idea of why but sadly I don’t. Hopefully someone else does!

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Yea mine does that too, when I asked Ribblr said to get the app but I can’t figure out how to get it to stop on the browser (still don’t have the app)

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Which device and browser are you using please?

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A Chromebook and I’m using chrome

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8

try using safari insted an keep your history on

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My history is on, and this only started 2 or 3 days ago, so I don’t think the browser is the problem?

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Can you test on another device?

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Yes, it does the same thing

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Hi, First of all we are sorry for the inconvenience. These things might happen on a Chromebook as it aggressively try to minimize memory and power consumption.

One question and then some possible tweaks to the chrome:

Does it happen only if Ribblr is the last tab/window? Or does it happen also when there are more tabs with other websites still open?

Try following these settings steps:

  1. Verify you’re not in Guest mode! (Guest mode does not save sessions on Chromebook)

Steps:

-On your Chromebook, look at the bottom-right corner (system tray).

-Click the time to open the quick settings panel.

-Look at the profile / user name area at the top of that panel.

-If it says “Guest” or you see a “Browse as Guest” session, you’re in Guest mode.

-If you are in Guest mode:

-Sign out of Guest mode.

-Sign in again using your normal Google account / work account.

  1. Check / change settings so cookies are not cleared on exit.

On many Chromebooks (especially work/school devices), an admin policy can clear cookies when Chrome closes.

Steps:

-Open Chrome.
-Go to Settings.
-In the left menu, click Privacy and security.
-Click Site settings → Additional content settings (if shown) → On-device site data (wording may vary).
-Look for an option like:
“Clear cookies and site data when you quit Chrome”
or “Keep local data only until you quit your browser”
-If you see it enabled, turn it OFF.
-Restart Chrome and test again.

Sorry it came out long. Let us know if it solved the issue.

Thx,

Avi @Tech Team

2 Likes