Is this happening to anyone else!?

LittleCreatures · February 25, 2024, 11:23pm

I went to go search up one of the cat patterns I have, and even if I don’t search for a pattern in my patterns it looks like this

The patterns are overlapping, and I thought maybe I needed to close and refresh the app or page but when I did that it didn’t work and it was still like that? @Ribblr

tygger428 · February 25, 2024, 11:29pm

My library looks normal on my iPad Pro and on my iPhone X

What device are you using?

LittleCreatures · February 25, 2024, 11:31pm

I’m using an IPad mini right now

artnium73 · February 25, 2024, 11:31pm

I’m on iPhone XR and it’s normal for me

LittleCreatures · February 25, 2024, 11:36pm

So, I just went to check again if it was doing it still, and it took me to this? I couldn’t click anything or get out of it without closing the app completely @Ribblr

BeaniebeanOMG · February 25, 2024, 11:54pm

the first thing has happened alot, but the second one hasn’t happened to me (yet)

Alyphira · February 26, 2024, 12:12am

Ypu dont need to tag Ribblr again. When the staff has availability they will look at the thread!

tygger428 · February 26, 2024, 12:13am

How about on their website (not the app)

For me both the website and app, on both the iPad and iPhone, show my library normally

LittleCreatures · February 26, 2024, 12:29am

I’m using the app right now, I just tried the website and it still does this

LittleCreatures · February 26, 2024, 12:29am

And I can’t click on a pattern without it showing the wrong one after

tygger428 · February 26, 2024, 12:31am

Mine doesn’t have the black lines like your picture shows

LittleCreatures · February 26, 2024, 12:50am

Hmm that’s weird, but I’ve tried pretty much everything I can do and nothings working

Pickle42 · February 26, 2024, 12:50am

i dont really use the app its a little more confusing to me , Idk maybe try to a reset your device

LittleCreatures · February 26, 2024, 12:52am

I have, I’ve deleted the app reinstalled it and I, having the same issue. I tried turning my iPad off all the way and on again, it’s not working

Pickle42 · February 26, 2024, 12:53am

hmmm i dont know maybe just leave it , contact ribblr in the help center idk??

ErisArt · February 26, 2024, 12:56am

Did you try force quitting the app and then trying it again? It prob won’t do anything since you tried deleting the app and it still didn’t work but it’s worth a try if you haven’t tried yet? Force quitting usually fixes most problems I have with apps. Good luck with getting it fixed!

LittleCreatures · February 26, 2024, 12:56am

Thanks Eri!

Ribblr · February 26, 2024, 6:53am

We’re looking into it.

Ribblr · February 26, 2024, 10:50am

We’ve identified the issue, it was affecting only certain iPad Minis in portrait mode. The fix is on its way and should be available later in the day.

Sorry for the inconvenience!