Journal photos issue

Support šŸ–ļø
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1

I have problems with the journal photos. Like EVERY TIME I try to click that yellow :white_check_mark:-button it just like ā€™I know u want to, but Iā€™m not gonna let that happenā€™. And I hate that. Iā€™m using my phone, so I donā€™t have a mouse to click it. And also, sometimes it lets me, sometimes it donā€™t!!
Is this just me? Or any suggestions of what I could try out to make my life easier?

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2

Oh srry

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3

Do you have another device you could try it on? Maybe refresh the page?

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4

I forgot my login, lol. And Iā€™ve tried the refreshing like a mil times. But still a good Idea!

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5

Can you share a screenshot please? Weā€™ll open a ticket for this

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6

IMG_1364
IMG_1364634Ɨ1136 135 KB

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7

I used a pic Iā€™ve already took, but itā€™s the same. When I click it, it just become a lil darker, like it understod that I clicked, but didnā€™t let it go through

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8

@Ribblr ?

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9

Our tech team will look into this!
Are you not using the app?

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10

No, Iā€™m using the website

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11

But Tysm!!! <3

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12

Hi,
As we couldnā€™t reproduce it here and do not have other complains it might be related to your phone. So any ā€œhintā€ might help resolve the issue:

  1. What phone & model are u using?
  2. Which browser are u using? Can you use another browser e.g. Chrome/Safari?

Many thanks and sorry for the inconvenience,
Avi @ Tech Team

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Iā€™m using an iPhone se 2020, I think, and Iā€™m using Safari

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14

Hi,
As we couldnā€™t simulate the issue, using an iPhone, try and do the following:

  1. Close other Apps to make sure itā€™s not a memory issue.
  2. Try and install the Ribblr App & see if itā€™s fine.
  3. Any other device you could use would give us a ā€œhintā€ if thatā€™s a account or device issue.
  4. Try loading another image ad send us the original image to support@ribblr.com (uploading it here will NOT do itā€¦)
    Thanks again,
    Avi @ Tech Team
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