Journal photos upload not working

Support šŸ–ļø
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21

mine did the same thing the other day for a pattern test! i had to reupload, sadly.

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22

Iā€™m having the same issue. I canā€™t even get the title or journal entries to update this evening. Iā€™ve had picture issues since day one, but I could use a different browser - switching from chrome to safari - just to upload pics, but thats not working now either. Iā€™m updating all devices as I type this, but Iā€™m stumped.

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23

meeeee on the xs max!

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24

I canā€™t upload pictures in journal but I could post picture in chat.

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25

Having the same issue uploading pictures but only in journals. Logging out and back in did not solve the issue :tired_face:

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26

Ya for some reason messages work but not journals

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27

Ik its so sad and annoying :sob:
Usually problems get fixed when you log out, but for some reason it doesnā€™t work for this

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28

def a bug

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29

unfortunately Iā€™m dealing with this as well. Iā€™ve logged out/back in to ribbbler, restarted the browser (and app), and none of that has worked so far.

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30

What kind of phone is it, i had an issue like that for a while and it was due to low storage on the phone.
I use an Samsung/Android

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31

I have an android Samsung as well, but Iā€™ve cleared up my storage recently so idk why it wont work

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32

Oh, well i hope u can figure it out, ill try to figurr out more if i can <3

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33

I have a samsung flip, but the problemā€™s on my PC too in exact replication, so tiā€™s not a problem with the phone specifically

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34

Please send us a screengrab or a short video of the issue.

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35

I think restart the app it used to happen to me tooso login and out again

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36

Mine doesnt work either

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37

Our team cannot reproduce the issue. If you have experienced this please provide the following information so we can escalate this and help fix the issue on your account:

  1. The device / browser you are using. If you experience this issue on multiple account please mention all
  2. Explain the flow, and where you experience the issue exactly
  3. Provide a screenshot or video of the issue

@SweetTomato @SweetenedWithYarn @Taxlady @newtsdaisies @Rurat @Talyascrochet

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38

I have a samsung galazy and Iā€™m using the web browser
I also donā€™t know how to take a video of the problem but I can probably get some screenshots later today

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39

I have a Samsung Flip with the latest updates, using the Ribblr App, and a Windows 10 computer using Firefox.

The problem:
I tell it to upload an image to my journal and nothing happens. It doesnā€™t tell me bad image, doesnā€™t tell me bad image file, doesnā€™t give me an error message, nothing. Justā€¦ sits.

Attempted Solutions:
I have tried logging out and back in, closing and rebooting firefox, and closing and reloading the app on my phone and nothing changes.

I took a recording of exactly what happens as well, so you can see.

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40

Hi,
So nice of you to capture and upload this video.
Would it be rude of me to ask if you could send me the image you are uploading via email to: hello@ribblr.com (canā€™t upload it here since it will be altered and I need the original) ?
Many thanks for you assistance,
Avi @ Tech Team

6 Likes