Journal photos upload not working

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1

Anyone else having issues with loading photos in the journal?
Always been straightforward but the new Apple update has knocked it to pot.
Tried to take a photo first and add it but it’s saying it’s the wrong format

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2

Are you on the app or site? And what Apple device are you using? Tagging @Ribblr as well :slightly_smiling_face:

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3

I have the app on my iPad and iPhone, both have just updated to iOS 17

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4

Does this happen on both your devices?

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5

Yes. Didn’t have any issues yesterday, I used both to add to my journal.
Today I can’t add photos

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6

iOS17 has been thoroughly tested on our end and unfortunately our engineers cannot seem to reproduce it. Can you share your camera settings with us? It’s possible you’re working with a format that isn’t supported on Ribblr.

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7

Dude I’m having that same issue​:face_holding_back_tears:

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If it’s a format not supported then I have no idea where that change came from. Like I said it was fine yesterday

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9

this is happening on my iPhone too… I can’t upload photos into a journal

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10

Which iPhones do you have please and which format of photo does it save?
What error are you getting ?

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11

I have the iPhone XR, it didnt show any error or format error, but the picture just never showed up. I tried on my laptop too, and had the same problem. It’s weird because I uploaded a journal/photo yesterday and had no issues. (my phone is all up to date as well)

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12

Did you update to iOS 17 today?

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13

doing that now!

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14

Hi,
Could you make sure the Camera → Formats is set to Most Compatible (which produces JPEG images) and not to High-Efficiency (which produces HEIF format which is not widely supported)

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Please let me know if it helped.
Best,
Avi @ Tech Team

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15

Hi everyone! Recently whenever I make a journal, it doesn’t add the picture. I went to my images and chose one, but then it didn’t show up. Does anyone know what is going on or how I can fix it? Thanks in advance!

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16

maybe try logging out and logging back in bc it was doing that to me too <3 @Ribblr

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17

What device are you doing? If it’s an Apple device please look at this thread :smile:

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18

Thank you @DasChubba and @ArtsAndNaps for your help! I’ll go try these out and see what works! :blush:

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19

I dont have any apple device but it was doing that on my chromebook too until i signed out

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20

It still doesn’t work :sob:

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