Hi.
I’ve purchased some patterns today from 3 different members. The pdf files from two arent opening right. The third worked like it should. I’ve tried using my mobile app and the main website with the same results.
I have screenshots that I’ll try and figure out how to post.
Any thoughts?
Laurey
Pdf files from ribblr? Ribblr doesn’t do PDFs unless the creator turned into a PDF and sent it to you
There’s a link inside the patterns I bought?
hmm that’s odd, what is the pdf supposed to be?
it could’ve not loaded properly when the designer uploaded it into their pattern.
maybe try the following:
Please send a PM with the names of the patterns and we’ll check.
Can you import PDFs into your patterns? I don’twant to translate it to a Ribbuild pattern just add patterns I own. Thought I’d be able to do this since I got the platinum membership.
yes you can. Just add a new pattern within ‘my stuff’ and add a file using the media icon (blue icon with three dots) then attach a PDF!
@Ribblr. I’ll get that pm out to you today. Thank you for taking the time.
And thank you to everybody who interacted with my post!
This is a lovely community. I am so glad I joined.
Laurey
Thanks - passing this on! if you could message us the file you’re trying to upload that’d be great.
Hi.
I’m trying to open a link to a pdf that some designers include. I can send more screenshots if that would help? My problem is actually happening to any and all regardless of designer.
I tried making adjustments to my iPhone mobile settings. Also a new system update was available so I did that too. I took the ribblr ios app and deactivated it to clear temp files and also reinstalled it fresh.
In Safari and Chrome, I hoped it was a mobile app problem. It’s universal.
I fiddled with browser extension settings on and off Adobe for example. I also carry pdfelement and I tried putting that out of the loop.
If you have a grenade handy, I’m still new enough that blowing my account away wouldn’t be a huge heart ache. Although I have become addicted to
exploring and adding patterns to my library. That’s not too big a deal.
I guess what I’m trying to say is even if it’s a last resort, my personal feeling would be to wipe out my account start a fresh one so that I can have access to the embedded PDF files. Being able to print those out is a huge benefit and one that I totally want to be able to do.
Let me know what I can do to help out. Again I am not uploading anything. I’m simply trying to open and view the PDF files that designers will embed in their patterns so that people like me can print them out. I was able to print out a pattern from another designer once, one time, and even his open in programming mode.
Kindly
Laurey
Nope. If you’re trying to click on the pdf icon inside a pattern, what you’re seeing is what I’m also seeing. No pretty pdf formatting or layouts. 
We still need the name of the patterns, or links to the patterns, so we can check this issue.
I’m having this same issue on a pattern I bought recently too. It started about 5 days ago, and now, the link won’t even open..
I’d really appreciate some help, I’ve tried everything I can think of. Logging out, in again, switching to mobile, it’s all the same.
Please send a private message with the name of the pattern
