Postcards are not showing

Support 🖐️
1

Hi :)
I believe there might be a problem with my postcards, neither could I automatically submit to the ‘April Postcard Ribbot’s giveaway’ post nor are the postcards showing up in my ribbot window. Only these two white ones with the lock in the lower corner appear. At first I believed that would be the postcards but then I saw screenshots from other users and apparently they aren’t?
So did something went wrong there or am I missing something?

Thank you

12 Likes
2

That’s weird. That has never happened to me before

3 Likes
3

hmmm that’s odd.
what does it look like for you?

3 Likes
4

Only like that. Is it supposed to be like this? :sweat_smile:

grafik
grafik586×313 13.3 KB

1 Like
5

do you have any other postcards (that show up or not)?

assuming you’ve won postcards before, its most likely a bug!

2 Likes
6

I won postcards one time, I believe it was two postcards. It always looked only like in the posted picture

1 Like
7

Can’t see any winning for you - do you happen to have an older account perhaps?

5 Likes
8

No, I don’t, only this one. The second last time I spun the wheel (should be nearly two weeks ago) I believe it said I won postcards. Maybe I’m mistaken but I haven’t won something different either and don’t recall it being a ‘no win’. So I was confused

1 Like
9

We have found an issue relating to your account. It should be resolved - you have one postcard linked to your account.

5 Likes
10

It is showing now. Thank you for solving it :)

3 Likes
11

be sure to mark the post that helped as solved (the little check mark)!

2 Likes
12

Thanks

2 Likes
13

Oh and one last question, how do I subscribe to the giveaway now?

2 Likes
15

Ah no, I meant how I drop my entry below the giveaway post. Like the other automatic submission posts there. Where can I find my ID or whatever I need for this

1 Like
16

If you get a postcard it automatically submits the entry!

3 Likes
17

Even if you accidentally close the window - as long as you see the postcard it means you’re in! We’re selecting from the actual winners and not just those that posted, though it should be the same people :slight_smile:

5 Likes
18

Okay so I don’t have so do anything, right? Because I couldn’t find or post that automatic subscription

4 Likes
19

No you don’t have to! We can see it on our end and you’ll be notified if selected in just a few days.

5 Likes
20

Great, thanks a lot for your help

4 Likes
21

Anytime :purple_heart:

6 Likes