Sideways? And chat issues

So, not sure how to describe this but yeah

Summary

My screen also got stuck sideways for about 5 minutes and then when I reopened the app it went back to normal.

Summary

Iā€™m also still experiencing the issues when it comes to my keyboard in the chats.
As well as chat lag

Summary

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I really donā€™t know. Sometimes for me when I accidentally switch it horizontal it gets stuck and I have to shake my phone in the diagonal way or reload the app. Maybe itā€™s just a software glitch on your end? Unless if your on a computer then I really donā€™t know.

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hmmm not too sure, sorry

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Thatā€™s what I thought it was; but it was a solid 5 minutes and turning my phone didnā€™t change anything (I wasnā€™t in the locked portrait orientation so thatā€™s not it)

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baababbabababa. Maybe your phone needs a hard restart? Like a power down? Phones that donā€™t power down for a while are slower and as we know Ribblr isnā€™t the smoothest app

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logan why did you turn into a sheep-

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CRESH IM DYINGggGGG. I went like bababababa to like think and I typed it out. Iā€™m so chronically online please help/hj :sob::sob:

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OHHHHH I WAS SO CONFUSED MAN :sob: :skull:

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Itā€™s getting usā€‹:pensive::pensive::sob: the chronic onlineness will be our downfallā€‹:pensive:

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Hi there :wave:
Which device are you using?

We havenā€™t had any other reports for these issues as of now nor could we reproduce them.
Could you share the steps you take to produce this issue in order for us to try and identify it?

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Iā€™m using an iPhone XR on iOS 16.5.1
The first two issues have only happened once and Iā€™m not sure what caused them.
The third issue happens a large majority of the time when I open my keyboard in chats. All I do to trigger this is click my chat bar to type.
The fourth one is in every chat 24/7, and I know a lot of other people have this issue as well. Itā€™s caused by more than one person sending chats at the same time. For example, if I send 5 messages in a row that make up a paragraph, there wonā€™t be anything separating those chats until I refresh, and then itā€™ll show me that my chats are separated by otherā€™s chats that previously did not show up.
In some cases the chats wonā€™t show up on everyoneā€™s side until someone replies to one and then by clicking that replied to message then all those chats that previously werenā€™t there will load.
Sorry if this is a little convoluted.
Iā€™m not quite sure how to explain the fourth one clearly

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Please update your phone to the latest iOS. It should resolve most of the issues you experience. As for the chat lags, these should have been resolved in the update we did yesterday. Let us know if you still experience lags after your iOS update.

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i had chat lag a few minutes ago. @Ribblr i said something, but when i reopened the app, i saw people were speaking before me, but when i typed it, there were no messages, same thing as when i sent it. sorry if this makes no sense

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I canā€™t update my iOS due to parental restrictions on my phone.
However, I donā€™t see how that would fix this because people on android devices and laptops are also experiencing these issues.

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Just to offer more explanation as a few different issues were mentioned here.

The issue with chat messages not appearing should be resolved as of yesterday though @tvgirl said she had this issue today - weā€™ll continue to investigate. This is an ongoing issue.

As for the other issues that you mentioned - weā€™ve had no additional reports and our team cannot seem to reproduce it. I do see a previous ticket with your name so we suggest an iOS fix as we believe itā€™s a device issue rather than an issue on our end.

hope this clarifies it!

1 Like