Tester GC not showing up

Support šŸ–ļø
, , ,
1

I made a tester chat for my new pattern, but I canā€™t get to it. It keeps saying I havenā€™t made one yet, but Iā€™ve made it twice nowā€¦

17 Likes
2

hmmm im not sure what to do

6 Likes
3

Iā€™ve already tried logging in and out

5 Likes
4

Did you make it from inside the testing tools?

4 Likes
5

Yes. I did

5 Likes
6

there are two ways to send out the group chat message:

  1. the clipboard 1, 2, 3 options from the pattern in your shop
  2. the ā€œsend messageā€ button at the top of the pattern where you assign your testers

I have found that I can only send the message through the second option, not sure why, but thatā€™s how itā€™s been for my past few tests.

4 Likes
7

I did the second option, but I hasnā€™t worked. Iā€™ll try the clipboard one now just in case

4 Likes
8

Thatā€™s strange, have you checked with the testers to see if it showed up for them? I know that it wonā€™t appear until a tester replies in a group chat I believe

5 Likes
9

It shows up in the sent folder in your inbox if it was successfully sent, I always check it now after a few of my first messages didnā€™t get sent and I come back to 10 individual messages asking where the groupchat is :sweat_smile:

5 Likes
10

Iā€™ll ask the testersā€¦

4 Likes
11

Itā€™s not in my sent

5 Likes
12

I think what happened to me a few times is that I had a tester (or testers) change their username but not log out and back in so maybe the system could find all the users the message should have went to and it failed to send. Not actually sure if this was the problem or if it was something else entirely.

What I had to end up doing is just manually making the group chat myself and adding everyone individually. What you can do, is go to your inbox and start a new message, create the title (i.e. ____ testing), add all your testers and send out your message as you wanted.

7 Likes
13

Yes, itā€™s saying it canā€™t make the message because a user doesnā€™t exist. Iā€™ll make it manually. Tysm Scarlet!

5 Likes
14

@Scarletskies Good to know! Glad the testers reached out :grin:

@craftycellist I think I saw this happen before, when you manually do it, you should be able to find which user isnā€™t able to be added. If a tester canā€™t be added I would contact Ribblr to see what the issue is so it can fixed!

5 Likes