Testers with no chat function

Suggestions 🙌
1

There’s been a couple instances now where a user has applied to a to a tester call but they have no chat or message functionality enabled. This prevents the designer from making a group chat. Plus this prevents the designer from getting information from the tester.

I don’t believe a user should be allowed to apply to test if they have no chat/message function. It’s not beneficial to the designer. And the tester gets dinged because most likely they will be removed from testing and will show a failed test. Is there a way to tell the tester they can’t apply unless they enable messaging? Or deny them if they can’t do messaging?

36 Likes
2

You can just go through each person and then deny them from the start! Or maybe you can ping/tag them in a post and then ask them to turn on messages?

5 Likes
3

you could make it a requirement to have them enabled in your tester call?

5 Likes
4

Both are possible. I haven’t personally faced this but this was faced by another yesterday and I’m sure it could be an issue for others that just hasn’t been brought up.

I require everyone to post in the community before I accept so I would be able to check but that doesn’t necessarily apply to all designers and some might not even realize so hence why I think it should be handled at the application stage

8 Likes
5

I agree with this!! It’s really annoying when I try to make the chat and one person matters it impossible. I just end up removing them so I can make it

5 Likes
6

Wow, i had no idea that this was an issue? How did they find out or realize they can’t message?

4 Likes
7

When you try to generate the testers group message, it tells you that you can’t due to someone not having message functions apparently

2 Likes
8

I would DM Ribblr the details/screenshots “just in case” it is a technical glitch of the tester group messaging process or perhaps a glitch in the tester’s own account settings

1 Like
9

As I mentioned above, it hasn’t happened to me personally but has happened to others so I have nothing to send :confused:

1 Like
10

Sometimes the user has no choice. My old account was a school account and it automatically blocked all chat functions on all social websites, like Ribblr. Most kids nowadays have other accounts or devices, but there are still some that do not.

1 Like
11

It was weird. I could see everything in the community, but not respond to it

1 Like
12

Understand, but when a tester has no way to provide feedback, it doesn’t provide any help to the designer =/ basically you’re giving them a free pattern with nothing in return unless they realize to put changes in the journal

1 Like
13

I’m still very new to this app, how do I make sure I can receive messages?? Like how do I make sure my chat/ message function is on?

3 Likes
14

You have message and chat options on your profile so you’re good =)

2 Likes
15

Oh good!! Thank you so much!

2 Likes
16

Thanks!
Unfortunately there’s not much to do here as users can change that at any moment. However we haven’t seen this as an issue before so if you do come across this in the future please message us so we can have a better understanding of what is happening and how it can be resolved.

5 Likes
17

At least clarify in the testing guidelines that both designers and testers need to ensure that they have messaging is enabled (& provide instructions as to how to enable it if it is disabled)

Is messaging automatically enabled or do you have to reach a certain level of membership to have it enabled?

18

Im testing something right now and have no way to get ahold of the person

19

I had no idea this was even a thing. I applied for a test, thought i saw a message from the author but haven’t been able to find it anywhere.

1 Like