Hi, I’ve been having this issue for a few days now that if I try to load the forum from a different section of the site (ex. the homepage or my shop), it doesn’t want to load. It keeps doing nothing, or it sends an error message that the page couldn’t be loaded.
Once in a while I’m able to go through and reach the forum, but most of the times I have to redo this 10-20 times and wait a few minutes between each times. This issue has been recurring, even before the massive giveaway glitch, maybe for 5-7 days now?
If I’m already in the community and then load topics and other pages everything works fine, but the opposite doesn’t seem to work. Anyone else having issues?
Yeah this sounds like an issue with your account. There was a delay for roughly 4 hours to avoid any downtime on our servers when the giveaways were announced. But since then it’s been working with no degraded performance.
Does this happen to you on just one device or all devices? Are you using a mobile or computer? And finally are you using the app or a browser?
I’m using the browser on both computer and mobile. It happens on both devices, but seems to be worse on mobile. I did update my browser recently to see if it would help but it doesn’t seem like it helps. I also tried logging on and off a few times, but the issue returns.
Hi @Winternightmare - thanks for reporting. We need to get some screenshots from you so we can escalate this for you and get to the bottom of it.
Also if you can share roughly when this has started (we understand around a week ago) and if you noticed a particular behavior of when this happens and when it doesn’t.
Lastly if you have multiple accounts on Ribblr also keep us posted.
Yes, around a week ago, maybe more, I’m not so good with time periods
I’ve seen this happen more in the evenings when it started happening but now it last through the day. At times, I’m able to get through randomly and it will work for a while. Then I put my phone down or leave my computer for a while and it’ll happen again when I get back on. I usually leave the tab open, might that have an incidence on it?
I have another account @anon63744310 but I don’t really use it. It’s logged in in the app and I never logged it off, I’ve never used the community tab on it, I’ll try to see if I have the same issue with it.
I’ll update with screenshots as soon as the problem happens again!
Here, this is the account in question. The community tab seems to be working okay in the app. Although, I prefer using the browser with my main account, as it’s easier for me to write patterns and such on the computer
We don’t recommend having two accounts- that’s something that can often include automatic blocks as our system treats those as potential spam/abusive - so this could be the issue.
This could also be a cookie issue automatically logging you out and therefore returning an error.
To try and tackle this, can you please try heading over to your shop on all your devices, log out directly from there, then log in by visiting ribblr.com on your preferred browser? Alternatively, you can also test this on incognito mode on your browser (aka ‘private’ on Safari)
If the issue still occurs please send us some screenshot via private message and we’ll escalate this to our engineers!
I haven’t used that account in months. It doesn’t have a shop. I have one pattern on there from another designer that I was making and would be sad to lose it since it cost me money but if that’s what it takes okay, I’ll lose it…