got the pop up but no gem 
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There is not button or option to purchase a pattern with my gems (from the list)…how do i do it?
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Click on any of the patterns, a button should appear to claim with a gem.
see button ‘Claim for 1 Gem’
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Do you see the short tour within your pop-up?
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Yes
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Within that tour you can claim a gem gift. Note you can only claim it once.
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just claimed my free gem! idk what pattern to get! mb ill save up!
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What device are you using? Also are you using the app or the website?
Can you try on a different device?
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I have tried on my phone and computer, using both the app and website :(
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If you give specific details about the devices you are using this will help Ribblrs tech people narrow the issue down
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Hp laptop and samsung galaxy s24 ultra
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Question on one of the questions. I clicked the i dont have any gem how can i get …starting at $4.99 it said to earn the to join and gave the link i clicked. Clicked the link to join when it loaded it went from 4.99 to 6.99 … am i missing something? Is it 4.99 or 6.99 … something needs fixed
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I’m confused on how to get my free pattern with my gems
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Ribblr+ starter is $4.99/month when paying annually ($59.99) if you pay in US dollars. Otherwise for monthly billing it is $6.99.
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Go to our Gem Patterns page, choose a pattern, and then click it. Then use the ‘Claim with 1 Gem’ button.
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@Ribblr i cant get my pattern. I’ve been trying to claim my pattern and it try’s to make me pay, can you help me?
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Such a cool idea!! Gosh I just love ribblr. If we decide to not spend our gems one month I assume they stay and we can use them next month? As in do they expire or anything? :) @Ribblr
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Correct! They do not expire 
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We are currently working on resolving some issues - try refreshing periodically today!
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